{"id":14935,"date":"2025-12-01T09:22:53","date_gmt":"2025-12-01T08:22:53","guid":{"rendered":"https:\/\/allureitalianexperience.com\/cancellation-and-refund-policy\/"},"modified":"2026-04-29T16:21:41","modified_gmt":"2026-04-29T15:21:41","slug":"cancellation-and-refund-policy","status":"publish","type":"page","link":"https:\/\/allureitalianexperience.com\/en\/cancellation-and-refund-policy\/","title":{"rendered":"Cancellation and Refund Policy"},"content":{"rendered":"\t\t
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\r\n \r\n \r\n Policy of <\/em>\r\n <\/span>\r\n

\r\n Cancellation and Refund Experiences Allure srls <\/h2> \t\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • NORTH ITALY<\/h3><\/li><\/ul>

    VENICE | PHOTO SHOOTING IN VENICE<\/b><\/p>

    Cancellation up to 30 days prior \u2192 30% penalty<\/span><\/p>

    Cancellation between 7 and 29 days prior \u2192 50% penalty<\/span><\/p>

    Cancellation less than 7 days prior \u2192 100% penalty<\/span><\/p>

    DOLOMITES | HAPPY HOUR IN A TREEHOUSE, DOLOMITES<\/b><\/p>

    DOLOMITES | HAPPY HOUR IN A PRIVATE CHALET<\/b><\/p>

    Cancellation up to 30 days prior to the scheduled date: 100% refundable<\/span><\/p>

    Cancellation from the 29th day prior to the scheduled date: non-refundable<\/span><\/p>

    CINQUE TERRE | PHOTO SHOOTING AT CINQUE TERRE<\/b><\/p>

    CINQUE TERRE | CINQUE TERRE WEDDING PROPOSAL<\/b><\/p>

    The client is free to cancel the contract, with the right to a full refund of the service fee, within 15 days of the service date.<\/span><\/p>

    After this date, the professional is entitled to retain 30% of the total service fee.<\/span><\/p>

    If the professional cancels within 15 days of the service date, he or she will be required to refund the full service fee.<\/span><\/p>

    PORTOFINO | PHOTO SHOOTING AT PORTOFINO<\/b><\/p>

    PORTOFINO | WEDDING PROPOSAL AT PORTOFINO<\/b><\/p>

    The client is free to cancel the contract, with the right to a full refund of the service fee, within 15 days of the service date.<\/span><\/p>

    After this date, the professional is entitled to retain 30% of the total service fee.<\/span><\/p>

    If the professional cancels within 15 days of the service date, he or she will be required to refund the full service fee.<\/span><\/p>

    MILAN | IMAGE CONSULTING IN MILAN: BACHELORETTE PARTY IN ITALY<\/b><\/p>

    Cancellation up to 7 days prior to the scheduled date: 50% refundable<\/span><\/p>

    Cancellation from the 6th day prior to the scheduled date: non-refundable<\/span><\/p>

    MILAN | IMAGE CONSULTING IN MILAN: PRIVATE COLOR ANALYSIS<\/b><\/p>

    MILAN | IMAGE CONSULTING IN MILAN: PRIVATE FACE AND HAIR RESTYLING IMAGE CONSULTATION<\/b><\/p>

    MILAN | IMAGE CONSULTING IN MILAN: BODY SHAPE AND WARDROBE STYLING IN MILAN<\/b><\/p>

    Cancellation up to 7 days prior to the scheduled date: 50% refundable<\/span><\/p>

    Cancellation from the 6th day prior to the scheduled date: non-refundable<\/span><\/p>

    MILAN | MILAN FASHION TOUR<\/b><\/p>

    MILAN | LUXURY SHOPPING TOUR MILAN<\/b><\/p>

    MILAN | FASHION OUTLET SHOPPING MILAN<\/b><\/p>

    Cancellation up to 7 days prior to the scheduled date: 50% refundable<\/span><\/p>

    Cancellation from the 6th day prior to the scheduled date: non-refundable<\/span><\/p>

    MILAN | PHOTO SHOOTING AT MILAN<\/b><\/p>

    The client is entitled to withdraw freely and receive a full refund of the service value up to 15 days\u00a0 before the scheduled service date.<\/span><\/p>

    After this deadline, the professional is entitled to retain 30% of the total service value.<\/span>
    <\/span>If the withdrawal is exercised by the professional within or after 15 days of the service date, they shall be required to refund the full amount of the service.<\/span><\/p>

    BELLAGIO | COMO LAKE PHOTO SHOOTING AT BELLAGIO<\/b><\/p>

    VARENNA | COMO LAKE PHOTO SHOOTING AT VARENNA<\/b><\/p>

    COMO | PHOTO SHOOTING BY BOAT LAKE COMO<\/b><\/p>

    COMO | SAILING EXPERIENCE: COMO LAKE PHOTO SHOOTING<\/b><\/p>

    COMO | WEDDING PROPOSAL COMO LAKE<\/b><\/p>

    The client is entitled to withdraw freely and receive a full refund of the service value up to 15 days\u00a0 before the scheduled service date.<\/span><\/p>

    After this deadline, the professional is entitled to retain 30% of the total service value.<\/span>
    <\/span>If the withdrawal is exercised by the professional within or after 15 days of the service date, they shall be required to refund the full amount of the service.<\/span><\/p>

    The client is entitled to withdraw freely and receive a full refund of the service value up to 15 days\u00a0 before the scheduled service date.<\/span><\/p>

    After this deadline, the professional is entitled to retain 30% of the total service value.<\/span>
    <\/span>If the withdrawal is exercised by the professional within or after 15 days of the service date, they shall be required to refund the full amount of the service.<\/span><\/p>

    COMO | MAXI BOUQUET OF ROSES<\/b><\/p>

    COMO | OVERSIZE BOUQUET OF ROSES<\/b><\/p>

    COMO | MAXI FLOWER BOUQUET<\/b><\/p>

    Cancellation 7 days prior to the delivery date: 50% penalty<\/span><\/p>

    Cancellation 3 days or less prior to the delivery date: 100% charge<\/span><\/p>

    In case of force majeure preventing service delivery: voucher equal to 100% of the value, valid for 1 year.<\/span><\/p>

    Delivery date change up to 5 days prior (no earlier than 1 day before and no later than 2 days after the agreed delivery date): +10% of total price<\/span><\/p>

    Delivery time change possible only until 10:00 a.m. on the day before<\/span><\/p>

    +20% surcharge for delivery on public holidays or nighttime hours (before 8:00 a.m. and after 7:00 p.m.)<\/span><\/p>

    COMO | COLORFUL FLOWER HAT BOX<\/b><\/p>

    COMO | MAXI FLOWER HAT BOX\u00a0<\/b><\/p>

    COMO | FLOWER HAT BOX AND LAKE COMO EXCELLENCES<\/b><\/p>

    Cancellation 7 days prior to the delivery date: 50% penalty<\/span><\/p>

    Cancellation 3 days or less prior to the delivery date: 100% charge<\/span><\/p>

    In case of force majeure preventing service delivery: voucher equal to 100% of the value, valid for 1 year.<\/span><\/p>

    Delivery date change up to 5 days prior (no earlier than 1 day before and no later than 2 days after the agreed delivery date): +10% of total price<\/span><\/p>

    Delivery time change possible only until 10:00 a.m. on the day before<\/span><\/p>

    +20% surcharge for delivery on public holidays or nighttime hours (before 8:00 a.m. and after 7:00 p.m.)<\/span><\/p>

    BELLAGIO | PHOTO SHOOTING BY BOAT, LAKE COMO<\/b>
    <\/b>BELLAGIO | APERITIF BY BOAT, COMO LAKE<\/b>
    <\/b>BELLAGIO | WEDDING PROPOSAL AT COMO LAKE<\/b>
    <\/b>The Client acknowledges that travel programs may be subject to changes.<\/span>
    <\/span>The following cancellation conditions therefore apply:<\/span>
    <\/span>– Free Cancellation<\/span>:<\/b> The Client may cancel the booked tour without any penalty up to seven (7) calendar days prior to the agreed service start date.<\/span>
    <\/span>Cancellations received after this deadline will not be entitled to any refund, unless otherwise expressly authorized in writing by the Operator.<\/span>
    <\/span>– Weather Conditions and Force Majeure<\/span>:<\/b> Although Lake Como can be enjoyed under various conditions, the Operator places primary importance on the safety and comfort of its Clients.<\/span>
    <\/span>In the event that adverse weather conditions or other circumstances beyond the reasonable control of the Operator make navigation unsafe:<\/span>
    <\/span>– Rescheduling<\/span>:<\/b> The Operator will make reasonable efforts to offer the Client an alternative date and\/or time for the tour, subject to the availability of both the Client and the Operator\u2019s fleet.<\/span>
    <\/span>– Full Refund<\/span>:<\/b> Should rescheduling not be possible, the Operator will provide a full refund of all amounts paid for the canceled service.<\/span>
    <\/span>No additional costs, penalties, or administrative fees will be applied.<\/span>
    <\/span>The assessment of safe navigation conditions will be carried out at the sole discretion of the Operator or the appointed skipper, and such decision shall be considered final.<\/span>
    <\/span>– Punctuality and Boarding<\/span>:<\/b> In order to ensure the proper execution of the service and the full duration of the experience, the Client is required to arrive at the pier indicated at the time of booking at least ten (10) minutes prior to the scheduled departure time. <\/span>
    <\/span>Failure to arrive on time may result in a reduction of the tour duration or, in more serious cases, the total loss of the service, with no entitlement to any refund.<\/span>
    <\/span>The skipper will welcome the Client at the scheduled time and will duly commence the experience.<\/span><\/p>

    COMO | COOKING CLASS LAKE COMO ( GROUP )<\/b>
    <\/b>Full refund for cancellations made up to 7 days before the cooking class.<\/span>
    <\/span>Cancellations made within 7 days prior to the cooking class are non-refundable.<\/span><\/p>

    COMO | COOKING CLASS LAKE COMO – PRIVATE FOR 2 PEOPLE\u00a0<\/b><\/p>

    COMO | COOKING CLASS LAKE COMO – PRIVATE FOR 4 PEOPLE\u00a0<\/b><\/p>

    Full refund for cancellations made up to 7 days before the cooking class.<\/span>
    <\/span>Cancellations made within 4 days prior to the cooking class: 50% refundable.<\/span><\/p>

    Cancellations made within 4 days prior to the cooking class: non-refundable.<\/span><\/p>

    COMO | NIGHT BOAT TOUR LAKE COMO WITH ASTRONOMER\u00a0<\/b><\/p>

    COMO | HAPPY HOUR BY BOAT LAKE COMO\u00a0<\/b><\/p>

    COMO | WEDDING PROPOSAL BY BOAT LAKE COMO<\/b><\/p>

    COMO | PHOTO SHOOTING BY BOAT LAKE COMO<\/b><\/p>

    Cancellations made within 48 hours prior to the experience: non-refundable.<\/span><\/p>

    No show: non-refundable.<\/span><\/p>

    If you arrive late, you lose tour\u2019s time (if small delay), or your tour gets cancelled.<\/span><\/p>

    Weather conditions:<\/span><\/p>

    The tour is always confirmed, even with the <\/span>rain<\/b>, as the boats are fully equipped for the rain.<\/span><\/p>

    Customers will also receive a full refund or credit in case we have to cancel due to weather or other unforeseen circumstances.<\/span><\/p>

    If the weather conditions are suitable to cruise but for some reasons the client doesn\u2019t want to experience the tour, no refund is due and you are charged full price.<\/span><\/p>

    If the weather conditions are not suitable to cruise , we try to reschedule your tour on a better day\/hour and eventually refund you.<\/span><\/p>

    If we have to cancel for our internal reasons or other unforeseen circumstances we try to reschedule on a better day\/hour and eventually refund you.<\/span><\/p>

    LAKE ORTA | CHEF\u2019S TABLE WITH CHEF ANTONINO CANNAVACCIUOLO.<\/b>
    <\/b>LAKE ORTA | CHEF\u2019S TABLE WITH EXECUTIVE CHEF.<\/b>
    <\/b>LAKE ORTA | BOAT TOUR BY RIVA WITH MICHELIN-STARRED DINNER.<\/b><\/p>

    Up to 9 days prior to arrival – No penalty<\/span><\/p>

    Cancellation between 8 and 2 days – 50% of the total\u00a0<\/span><\/p>

    Cancellation made the day before, the day of arrival, no show or early departure – 100% of the total\u00a0<\/span><\/p>

    \u00a0<\/p>

    • CENTRE ITALY<\/h3><\/li><\/ul>

      TUSCANY | BRUNELLO DI MONTALCINO WINE EXPERIENCE<\/b><\/p>

      Cancellation up to 7 days prior to check-in: 100% refundable<\/span>
      <\/span>Cancellation from the 6th day prior to the scheduled date: non-refundable<\/span><\/p>

      TUSCANY | BRUNELLO DI MONTALCINO WINE TOUR AND WINE TASTING<\/b><\/p>

      Cancellation up to 24 hours prior to the experience: 100% refundable<\/span><\/p>

      TUSCANY | COOKING CLASS TUSCANY, VAL D\u2019ORCIA.<\/b><\/p>

      Full payment at the time of booking.<\/span>
      <\/span>In case of cancellation within 90 days before, 100% refund.<\/span>
      <\/span>In case of cancellation from day 89 to day 30, 50% refund.<\/span>
      <\/span>In case of cancellation from day 29 to the same day, NO refund.<\/span><\/p>

      • SOUTH ITALY<\/h3><\/li><\/ul>

        AMALFI COAST | SUNSET BOAT TOUR BY PERSHING \/ AZIMUT 16.5<\/b><\/p>

        50% penalty of the total amount in case of cancellation between the 30th and 16th day prior.<\/span>
        <\/span>100% penalty of the total amount in case of cancellation from the 15th day prior.<\/span>
        <\/span> In case of adverse weather conditions, communicated by the supplier, the tour may be rescheduled (subject to date and time availability) or a full refund may be requested.<\/span>
        <\/span> In case of no-show on the day of the experience, a 100% penalty applies.<\/span><\/p>

        AMALFI COAST | BOAT TOUR AND DINNER BY AZIMUT 16.5\/ PRINCESS 81<\/b><\/p>

        50% penalty of the total amount in case of cancellation between the 30th and 16th day prior.<\/span>
        <\/span>100% penalty of the total amount in case of cancellation from the 15th day prior.<\/span>
        <\/span> In case of adverse weather conditions, communicated by the supplier, the tour may be rescheduled (subject to date and time availability) or a full refund may be requested.<\/span>
        <\/span> In case of no-show on the day of the experience, a 100% penalty applies.<\/span><\/p>

        AMALFI COAST | AMALFI COAST PHOTO SHOOTING BY RIVA RIVARAMA<\/b><\/p>

        50% penalty of the total amount in case of cancellation between the 30th and 16th day prior.<\/span>
        <\/span>100% penalty of the total amount in case of cancellation from the 15th day prior.<\/span>
        <\/span> In case of adverse weather conditions, communicated by the supplier, the tour may be rescheduled (subject to date and time availability) or a full refund may be requested.<\/span>
        <\/span> In case of no-show on the day of the experience, a 100% penalty applies.<\/span><\/p>

        AMALFI COAST | NIGHT TOUR AT CAPRI BY GAGLIOTTA \/ TULLIO ABBATE \/ PERSHING \/ TORNADO 40 \/ RIVA RIVARAMA \/ AZIMUT 16.5 \/ ALFAMARINE 60 \/ PRINCESS V65 \/ PRINCESS 81\u00a0<\/b><\/p>

        50% penalty of the total amount in case of cancellation between the 30th and 16th day prior.<\/span>
        <\/span>100% penalty of the total amount in case of cancellation from the 15th day prior.<\/span>
        <\/span> In case of adverse weather conditions, communicated by the supplier, the tour may be rescheduled (subject to date and time availability) or a full refund may be requested.<\/span>
        <\/span>In case of no-show on the day of the experience, a 100% penalty applies.<\/span><\/p>

        AMALFI COAST | AMALFI COAST CRUISE BYALFAMARINE 60 \/ PRINCESS 81<\/b><\/p>

        50% penalty of the total amount in case of cancellation between the 30th and 16th day prior.<\/span>
        <\/span>100% penalty of the total amount in case of cancellation from the 15th day prior.<\/span>
        <\/span> In case of adverse weather conditions, communicated by the supplier, the tour may be rescheduled (subject to date and time availability) or a full refund may be requested.<\/span>
        <\/span>In case of no-show on the day of the experience, a 100% penalty applies.<\/span>
        <\/span>APA \u2013 Onboard Meals: A \u20ac4,000 lump-sum advance is required 30 days prior to the experience as a guarantee fund, covering breakfast, lunch, dinner, or any onboard extras. The balance will be calculated based on the clients\u2019 selections. Any surplus will be refunded at the end of the cruise.<\/span><\/p>

        AMALFI COAST | PRIVATE LIVE PAINTING WORKSHOP AMALFI COAST\u00a0<\/b><\/p>

        AMALFI COAST | LIVE PAINTING EXPERIENCE AMALFI COAST<\/b><\/p>

        AMALFI COAST | WEDDING PROPOSAL AMALFI COAST ( PRIVATE PAINTING )<\/b><\/p>

        Cancellation up to 7 days prior to the scheduled date: 100% refundable<\/span>
        <\/span>Cancellation from the 6th day prior to the scheduled date: non-refundable.<\/span><\/p>

        SORRENTO | PASTA CLASS IN SORRENTO, PRIVATE VILLA<\/b><\/p>

        SORRENTO | PIZZA CLASS IN SORRENTO, PRIVATE VILLA<\/b><\/p>

        SORRENTO | WEDDING PROPOSAL IN SORRENTO<\/b><\/p>

        SORRENTO | WEDDING PROPOSAL IN SORRENTO WITH PHOTO SHOOTING<\/b><\/p>

        SORRENTO | WEDDING PROPOSAL IN SORRENTO WITH ROMANTIC DINNER<\/b><\/p>

        SORRENTO | WEDDING PROPOSAL IN SORRENTO WITH ROMANTIC DINNER AND PHOTO SHOOTING<\/b><\/p>

        Up to 90 Days Prior to the Event: Free cancellation with full refund of the deposit.<\/span>
        <\/span>89 to 60 Days Prior to the Event: 25% of the deposit is non-refundable.<\/span>
        <\/span>59 to 30 Days Prior to the Event: 50% of the deposit is non-refundable.<\/span>
        <\/span>Less than 30 Days Prior to the Event: No refund; the entire deposit will be retained.<\/span>
        <\/span>Cancellation by the Agency: In the event that the agency must cancel due to unforeseen circumstances, a full refund of the deposit or the possibility to reschedule the event at no extra cost will be offered.<\/span>
        <\/span>Adverse Weather or Exceptional Circumstances: If weather conditions or exceptional events prevent the safe execution of the event, alternative solutions or rescheduling without additional costs will be offered.<\/span>
        <\/span>Client Modifications: Changes to the date, location, or special requests must be communicated at least 60 days in advance. Acceptance of such modifications is subject to the agency\u2019s availability.<\/span>
        <\/span>Client Absence or Delay: In case of absence or delay without prior notice on the day of the event, the full agreed amount will still be due.<\/span>
        <\/span>Refunds, where applicable, will be processed within 30 days from the cancellation request.<\/span><\/p>

        APULIA | MAXI BOUQUET OF ROSES<\/b><\/p>

        APULIA | OVERSIZE BOUQUET OF ROSES<\/b><\/p>

        APULIA | MAXI FLOWER BOUQUET<\/b><\/p>

        Cancellation 5 days prior to delivery: 30% penalty<\/span>
        <\/span>Cancellation 4 days or less prior to delivery: 100% charge<\/span><\/p>

        In case of force majeure preventing service delivery: 100% refund<\/span>
        <\/span>Delivery date change up to 5 days prior: +20% of total price<\/span>
        <\/span>Delivery time change: +20% of total price (if communicated on the same day)<\/span><\/p>

        APULIA | COLORFUL FLOWER HAT BOX<\/b><\/p>

        APULIA | MAXI FLOWER HAT BOX\u00a0<\/b><\/p>

        APULIA | FLOWER HAT BOX AND APULIA EXCELLENCES<\/b><\/p>

        Cancellation 5 days prior to delivery: 30% penalty<\/span>
        <\/span>Cancellation 4 days or less prior to delivery: 100% charge<\/span><\/p>

        In case of force majeure preventing service delivery: 100% refund<\/span>
        <\/span>Delivery date change up to 5 days prior: +20% of total price<\/span>
        <\/span>Delivery time change: +20% of total price (if communicated on the same day)<\/span><\/p>

        SICILY | POTTERY WORKSHOP IN SICILY, ITALY<\/b><\/p>

        SICILY | PRIVATE POTTERY WORKSHOP IN SICILY | POTTERY<\/b><\/p>

        For reservations cancelled more than15 days prior to the event, the feeswillbe refunded of 100% of the total amount.\u00a0<\/span><\/p>

        For reservations cancelled more than15 days prior to the event, fees will be refunded of 50% of the total amount.<\/span><\/p>

        For reservations cancelled less than 7 days, fees will not be refunded.<\/span><\/p>

        If the number of participants changes more than 7 days before the event a refund will be issued for those cancelled.<\/span><\/p>

        In case of shipping, the studio will provide the packaging for ceramics BUT will not be responsible for any damage caused by the courier.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Policy of Cancellation and Refund Experiences Allure srls NORTH ITALY VENICE | PHOTO SHOOTING IN VENICE Cancellation up to 30 days prior \u2192 30% penalty Cancellation between 7 and 29 days prior \u2192 50% penalty Cancellation less than 7 days prior \u2192 100% penalty DOLOMITES | HAPPY HOUR IN A TREEHOUSE, DOLOMITES DOLOMITES | HAPPY…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-14935","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/allureitalianexperience.com\/en\/wp-json\/wp\/v2\/pages\/14935","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/allureitalianexperience.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/allureitalianexperience.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/allureitalianexperience.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/allureitalianexperience.com\/en\/wp-json\/wp\/v2\/comments?post=14935"}],"version-history":[{"count":30,"href":"https:\/\/allureitalianexperience.com\/en\/wp-json\/wp\/v2\/pages\/14935\/revisions"}],"predecessor-version":[{"id":20225,"href":"https:\/\/allureitalianexperience.com\/en\/wp-json\/wp\/v2\/pages\/14935\/revisions\/20225"}],"wp:attachment":[{"href":"https:\/\/allureitalianexperience.com\/en\/wp-json\/wp\/v2\/media?parent=14935"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}